Track your order
When your order leaves our warehouse we email you your tracking number. With that number you can see where your parcel is at any time on 17track.
How it works
Order confirmed
You receive a confirmation email as soon as you complete your purchase.
We send you the tracking number
7 to 10 days after your purchase we email you your tracking number.
Check it on 17track
Paste the number into 17track to see the status and location of your parcel.
Check your shipment
Click the blue 17 to open 17track, or paste the tracking number we emailed you here:
Can’t find the email? Check your spam and promotions folders. We send it to the email address you used for your order.
Delivery times
Processing
3 to 5 working days from purchase, Monday to Friday.
United Kingdom
15 to 20 working days from processing.
Europe, USA and rest of the world
15 to 30 working days, depending on destination and customs.
Preguntas frecuentes
17track says there is no information for my number
This is normal in the first few days. The number can take 48 to 72 hours to activate after we send it. Check again after that.
My tracking has not updated for days
During international transit and customs the parcel can go several days without updates. It is still on its way; it will update again as soon as it reaches the local carrier.
The tracking number or carrier has changed
When it reaches your country the parcel is usually handed to a local carrier (for example Royal Mail in the UK). 17track detects this automatically and shows you the new number or the company making the final delivery.
I have not received the tracking email
Check spam and promotions. If more than 10 days have passed since your purchase and you cannot find it, email us your order number and we will resend it.
Could I be charged customs fees?
Customs delays or charges depend on each country and are outside our control. For specific questions, contact your local customs office.
Need help?
Email us with your order number and we will reply within 24 to 48 hours.