FREE WORLDWIDE SHIPPING · NO MINIMUMTRACKING NUMBER ON EVERY ORDERFREE REPLACEMENT IF IT ARRIVES FAULTYFREE WORLDWIDE SHIPPING · NO MINIMUMTRACKING NUMBER ON EVERY ORDERFREE REPLACEMENT IF IT ARRIVES FAULTY

RETURNS & REFUNDS

We work hard to make sure every customer is happy with their purchase. However, we understand that something may occasionally go wrong, so we have put together the following returns policy to keep things simple.

  1. Your right to cancel: If you are a customer in the UK, you have the right to cancel your order within 14 days of receiving it, without giving any reason, under the Consumer Contracts Regulations 2013. To cancel, just email us at tiendadopezapas@gmail.com within that period. You then have a further 14 days to send the item back. We will refund the price of the item, including the original standard delivery cost, within 14 days of receiving the item back (or proof that you have sent it).
  2. Faulty items or items damaged in transit: If your item has a manufacturing fault or arrives damaged, please let us know as soon as possible and send us photos of the fault or damage. Once confirmed, we will send you a replacement at no extra cost or give you a full refund, whichever you prefer. This does not affect your statutory rights under the Consumer Rights Act 2015.
  3. Lost in customs or not delivered: In the rare case that your order is lost in transit, held at customs or not delivered for any other reason, please contact us straight away. We will investigate and, depending on the situation, reship your order free of charge or give you a full refund.
  4. General return conditions:
    • Returned items must be unworn and in their original condition, with the original packaging, tags and accessories. We may reduce a refund if an item has been handled more than necessary to check it.
    • The cost of sending a return is paid by the customer, unless the item is faulty, damaged or we made a mistake with your order.
    • Personalised items (for example, shirts with a custom name or number) cannot be returned unless they are faulty.
  5. How to return an item:
    • Email our customer service team at tiendadopezapas@gmail.com with your order number and the reason for the return.
    • We will send you detailed instructions on how to send the item back.
    • Once we have received and checked the item, we will process your refund or send the replacement, as applicable.

If you have any questions about our returns policy, please get in touch. We are always happy to help.

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